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Direct Support Staff

Direct Support Staff are responsible for the supervision and support of persons served in Faith, Hope & Charity's residential facility or in the person's home, and in the community. Responsibilities include, but are not limited to the following:

  • Provide supervision, support and appropriate care to meet needs to individuals' served.
  • Support the development of life skills of persons served in all appropriate areas of life through the use of formal programming, informal procedures, daily routines, and opportunities for teachable moments.


Development Director

Full time position responsible for fundraising and public relations events coordination for Faith, Hope and Charity and Faith, Hope and Charity Foundation. Our mission is to improve the lives of children and young adults with special needs by promoting their independence and individuality.

Qualifications include a post-secondary degree and minimum one year’s experience in Public Relations, Marketing, Communication or other related field; experience in fund-raising preferred. The successful candidate will be personable, well-organized, autonomous and goal-oriented.

Must pass a pre-employment post- offer physical/drug screen; live within 30 miles of Storm Lake preferred.


Qulified Intellectual Disabilities Professional (QIPD) 

The QIPD is responsible to the Lead QIPD for the coordination of individual service plans for the assigned caseload of persons served in the ICF/ID residential program.  The QIPD supervises 2 designated Home Leads.


  1. Facilitate initial and annual Individual Service Plan (ISP) staffings in coordination with members of resident’s Interdisciplinary Team

  2. Utilize a team process to develop resident’s programs in collaboration with residential leadership and IDT members.

  3. Update and maintain resident’s adaptive and therapeutic equipment supplies, devices and equipment.

  4. Coordinate services and programming with contracted consultants, including therapists and licensed psychologist.

  5. Responsible for collating and distributing resident’s ISP reports.

  6. Chair the ISP meeting.

  7. Approve and sign all resident’s formal written programs and procedures.

  8. Initiate, develop and monitor the effectiveness of resident’s Behavior Support Plans.

  9. Partner with residential home leadership to implement and monitor the accurate delivery of resident’s programs.

  10. Monitor program effectiveness through 10 hours of direct observation weekly and interaction with program staff, monitoring and collaboration with the home leadership to assess resident’s progress and effectivness, and to ensure accurate implementation of resident programs, along with a review of records.

  11. Follow up with recommendations for services, equipment, or programs as needed so services and supplies are provided in a timely manner to meet the client’s needs.

  12. Coordinate/collaborate with Home Leads to train staff on resident programs and documentation of services.

  13. Ensure training is being done consistently and also make timely modifications to faciliate achieving desired skills or goals by identifying inconsistencies in training procedures and facilitate resolution of inconsistencies.

  14. Maintain compliance with the Departments of Inspections and Appeals (DIA) regulations and participate the annual survey and plan of correction process.

  15. Serve as a member of committees as assigned by the ICF/ID Manager, including Placement Team, Human Rights Committee, and Interdisciplinary Team (IDT).

  16. Participate in monthly IDT meetings to update the team on new or revised programs, and progress on same.

  17. Coordinate services and programming with the resident’s schools and other provider agencies to faciliate an interdisciplinary program for each resident served.

  18. Coordinate with the Social Services department regarding out-of-facility consultations, evaluations and assessments for residents, as recommended by the IDT.

  19. Carry out electronic documentation responsibilities related to program areas.

  20. Serve as residential on-call staff on rotating basis as scheduled.

  21. Supervise the Home Lead for 2 homes.

  22. Coordinate with the Home Lead regarding active treatment, teaching moments, and other pertinent resident issues. 

  23. Inform Supervisor of all relevant departmental issues in a timely manner.


Each applicant for this position must:

Possess a Bachelors degree in a human services related field or a license as a Registered Nurse.

Possess a minimum of one year experience specific to working with persons with Intellectual Disabilities and/or other developmental disabilities.

Successfully pass a FHC pre-employment physical in relation to the job description; continue to pass a physical every 3 years after initial employment date and maintain health status to assure essential job functions can be performed with reasonable accommodations.



Medical/Dental/Vision/Life Insurance
PTO (Paid Time Off)
Competitive Wages, Commensurate with experience
403B Retirement Plan (employer match after 1 year)
Sponsorship Program
Employee Assistance Program
Qualifications: Must be 18 years of age or older. High school diploma or GED, experience working with people with disabilities, and a valid driver’s license. Candidates must also successfully pass pre-employment drug screen and physical, background checks, and MVR check


Our Residential Program is home to 32 children. These children live at Faith, Hope & Charity year-round while receiving services to meet their emotional, physical and developmental needs. Our Community Services Program is designed for children who still live in their home setting. Educational and respite services are provided to them usually during after school hours and on weekends. Our Transition Home serves children and young adults who have graduated from the Intermediate Care Facility level of care. There are two homes; each home serves 4 individuals with special needs ranging in ages 14 to 21.


If you are interested in employment opportunities with Faith, Hope & Charity, please stop by to pick up an application or complete our online application.


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Contact Information

Faith, Hope & Charity
1815 West Milwaukee
Storm Lake, IA 50588
Phone: 712-732-5127
Fax: 712-732-6002