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Direct Support Staff

Direct Support Staff are responsible for the supervision and support of persons served in Faith, Hope & Charity's residential facility or in the person's home, and in the community. Responsibilities include, but are not limited to the following:

  • Provide supervision, support and appropriate care to meet needs to individuals' served.
  • Support the development of life skills of persons served in all appropriate areas of life through the use of formal programming, informal procedures, daily routines, and opportunities for teachable moments.

Human Resources Assistant

This position will assist the department with the pre-employment and hiring process. Maintain and update information on company website and employment sites.  In charge of coordinating training programs and meetings.  Payroll administrator.  Maintain and update databases, spreadsheets, reports, and documentation.Qualifications:  Minimum of a high school degree; an associate's degree in a related field is preferred.  Minimum of 2 years experience specific to job duties.  Microsoft office experience is required.  Publisher and website experience is a plus.

Residential Coordinator

The Residential Coordinator is responsible for overseeing the welfare of the residents of their assigned home. The Residential Coordinator supervises the Shift Leaders and Direct Support Staff, and serves in the Qualified Intellectual Disability Professional (QIDP) role for their assigned home.


  • Monitoring the operations of residential home by working within assigned home unit a minimum of 15 direct contact hours per week.
  • Training of new staff and assuring additional training or re-training for staff as needed.
  • Monitor residential staff’s annual in-service requirements through College of Direct Support (CDS), and ensure residential staff’s training requirements and qualifications are current.
  • Facilitate initial and annual Individual Service Plan (ISP) staffing in coordination with members of residents’ Interdisciplinary Team (IDT).
  • Complete, along with home leadership, the residents’ comprehensive functional assessment (CFA) annually at a minimum; and update quarterly as needed.
  • Develop, implement and monitor progress of resident’s programs and behavior intervention strategies with other interdisciplinary members.
  • Participate in monthly IDT meetings to update the team on status and progress of the resident with activities of daily living. Coordinate services and programming with FHC contracted consultants, including therapists and licensed psychiatrist.
  • Develop and monitor the on-call schedule for the home, and responsible for on-call duties of the home on rotating basis as scheduled; train shift leaders in on-call duties as needed.
  • Responsible to coordinate transportation for home visits, and tracking of both Home Visits and Transports.
  • Responsible to ensure that all required Medicaid documentation is completely in an accurate and timely manner, and in compliance with Medicaid requirements.
  • Responsible for quality assurance functions of their home, including program audits, competency audits, and documentation audits.
  • Participate in meetings as required by supervisor, including Residential Team meetings, staff meetings, resident staffing, HR committee, etc.


  • Maintain FHC and HIPPAA standards of confidentiality.
  • Uphold and maintain the standards of FHC’s Code of Conduct.
  • Maintain a safe working environment.
  • Attend workshops/seminars/continuing education appropriate to the position, as approved by their supervisor and/or Executive Director.
  • Serving as a mandatory reporter as required by Iowa law to report any abuse suspicion and/or incidents involving children and young adults served by all FHC programs to Child Protective Services (CPS), a division of the Iowa Department of Human Services.
  • Comply with FHC policies and licensure/certification regulations.
  • Carry out other duties as assigned by the Executive Director.



  • Possess at least an Associate's degree; Bachelor’s degree in a human services related field is preferred but not required.
  • Have a minimum of one year supervisory experience. 
  • Possess a minimum of one year experience working with persons with intellectual or other developmental disabilities (paid or unpaid).
  • Acquire and maintain a Class D-3 chauffeur’s license, if determined to be a qualified driver, within 60 days of notification of eligibility.
  • Live within 30 minute driving distance of FHC preferred. 
  • Complete training in Child/Dependent Adult Abuse Reporting within the first six months of employment and on a continuing basis as required by Iowa law and Faith, Hope & Charity policies and procedures.
  • Pass the following background checks to be eligible for hire: Department of Criminal Investigation, Dependent Adult Abuse Registry, Child Abuse Registry, Sex offender Registry, the Office of Inspector General, and the System Award Management.



Medical/Dental/Vision/Life Insurance
PTO (Paid Time Off)
Competitive Wages, Commensurate with experience
403B Retirement Plan (employer match after 1 year)
Sponsorship Program
Employee Assistance Program
Qualifications: Must be 18 years of age or older. High school diploma or GED, experience working with people with disabilities, and a valid driver’s license. Candidates must also successfully pass pre-employment drug screen and physical, background checks, and MVR check


Our Residential Program is home to 32 children. These children live at Faith, Hope & Charity year-round while receiving services to meet their emotional, physical and developmental needs. Our Community Services Program is designed for children who still live in their home setting. Educational and respite services are provided to them usually during after school hours and on weekends. Our Transition Home serves children and young adults who have graduated from the Intermediate Care Facility level of care. There are two homes; each home serves 4 individuals with special needs ranging in ages 14 to 21.


If you are interested in employment opportunities with Faith, Hope & Charity, please stop by to pick up an application or complete our online application.


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Contact Information

Faith, Hope & Charity
1815 West Milwaukee
Storm Lake, IA 50588
Phone: 712-732-5127
Fax: 712-732-6002